Eldelia
An AI companion app that keeps seniors connected, confident, and cared for
- Mobile App
- iOS
- Android
- AI
- Accessibility
Overview
Eldelia is an AI-powered digital companion for seniors living alone, available on both app stores. It blends voice-based AI chat with practical utilities like medication reminders and shopping lists, plus a memory system that personalizes interactions from past conversations. It launched in English and German with a 4.8/5 Trustpilot rating.
The challenge
Designing for elderly users is high-stakes: the demographic often lacks smartphone familiarity, gets overwhelmed by complex interfaces, and abandons products that feel impersonal. The AI also had to feel safe and human — not cold or mechanical — to first-time chatbot users.
The solution
The design reduces cognitive load throughout. Voice is the primary input, removing keyboard reliance. The UI uses large, high-contrast elements with minimal clutter, and onboarding completes in under three minutes with no jargon. The AI responds at a deliberate pace; reminders and lists are one tap from the home screen; the memory feature surfaces subtly to feel personal without surveillance.
Outcome
- 4.8/5 Trustpilot rating at launch
- Voice-first interface for limited smartphone experience
- High-contrast UI meeting WCAG accessibility standards
- 3-minute onboarding requiring no technical knowledge
- Bilingual product (English and German)
User Journey Analysis
Actor: Senior user, living alone
Adult child installs app and introduces it during a video call
Onboarding designed for a guided setup by a helper — not solo self-service
Hesitates to speak to an AI — it feels mechanical and strange
AI response pace slowed deliberately; warm greeting animation replaced cold loading spinner
Opens app each morning; voice greets by name and references yesterday's topic
Memory system surfaces previous topics to create continuity and personal connection
Sets medication reminder with a single voice command
All utilities reachable from home screen in one tap — no nested navigation required
Reviews shopping list before family call — feels confident and prepared
Practical daily utility creates a return habit beyond conversational AI
UX Artifacts
Accessibility Audit (WCAG 2.1 AA)
- Minimum touch target size
- 48 × 48 pt — exceeds the 44 pt guideline
- Colour contrast ratio (body text)
- 7.2 : 1 — AA requires 4.5 : 1
- Minimum font size
- 18 pt — no fine print anywhere in the UI
- Primary input method
- Voice — eliminates keyboard dependency entirely
- Screen reader support
- Full VoiceOver (iOS) + TalkBack (Android) compatibility
Persona — Primary User Profile
- Age range
- 70–80, living alone after bereavement or family relocation
- Tech comfort level
- Smartphone for calls and photos only
- Primary fear
- Being a burden to family — reluctant to ask for help
- JTBD
- "I want to feel cared for during the day without asking for help"
- Adoption barrier
- AI feels impersonal — warmth and memory are the solution
next frame →
Evionor
Premium EV charging hardware, presented like the product it is
